Terms of Service

1. Agreement to these terms

These Terms of Service (the “Terms”) are a binding agreement between you (“you” or “Customer”) and SanaView, LLC, the operator of Vinni (“Vinni,” “we,” “us,” or “our”). By clicking “I agree,” creating an account, or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of a winery, company, or other entity, you represent that you have authority to bind that entity and “you” refers to that entity.

2. The service

Vinni is a cloud-based winery management application that helps licensed winery operators record production activity, track vessels and inventory, generate draft regulatory reports, manage work orders, and interact with an AI assistant (collectively, the “Service”).

Features, pricing, and capabilities may change over time. We may add, modify, or retire features without prior notice, provided that we do not materially degrade the core features of your paid plan without reasonable advance notice.

3. Eligibility

The Service is intended for use by licensed commercial wineries and their employees. You must be at least the minimum legal drinking age in your jurisdiction (21 in the United States) and legally permitted to operate a winery or participate in winery operations to use the Service. The Service is not offered to consumers for personal, family, or household use, and is not directed to children.

4. Accounts and access

You are responsible for creating and safeguarding your account credentials, for all activity under your account, and for ensuring that each user you invite has authority to act on behalf of your winery. You must:

• Provide accurate, current information when you register and keep it up to date.
• Keep passwords and API keys confidential and never share them.
• Notify us promptly at the contact address below of any suspected unauthorized access.
• Comply with all applicable laws when using the Service.

We may suspend or terminate any account that violates these Terms or that we reasonably believe is being used to harm other customers, our infrastructure, or third parties.

5. Subscriptions, trials, and billing

5.1 Subscription plans.

Access to paid features requires an active subscription. Fees, billing frequency, and included usage limits are described on our pricing page and at checkout. Subscriptions renew automatically at the end of each billing period at the then-current rate until you cancel.

5.2 Free trial.

If we offer a free trial, your card will not be charged until the trial ends. You may cancel at any time during the trial to avoid being charged. If you do not cancel before the trial ends, the subscription will automatically convert to a paid subscription.

5.3 AI usage and overage.

Paid plans include a monthly allowance of AI tokens. If you enable overage billing in your account settings, usage above the allowance will be billed at the rate disclosed in-app at the time you opt in. If you do not enable overage billing, AI features will pause when the allowance is exhausted until the next billing period resets. You are responsible for monitoring and managing your AI usage.

5.4 Cancellation and refunds.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; your account remains active until then. Except where required by law, all fees are non-refundable, and we do not pro-rate refunds for mid-period cancellations.

5.5 Taxes.

Fees are exclusive of taxes. You are responsible for any sales, use, value-added, withholding, or similar taxes that apply to your subscription, except for taxes based on our net income.

5.6 Payment processor.

Payments are processed by Stripe, Inc. By providing payment information, you authorize us and Stripe to charge the payment method you provide for all fees owed under these Terms. We do not store full payment card numbers on our servers.

5.7 Past-due accounts.

If a charge fails, we may restrict writes to the Service (for example, blocking new batches and events) while permitting read access so you can update your billing. If the account remains past-due, we may suspend or terminate it.

6. AI features — advisory use only

You acknowledge and agree that:

• AI outputs are generated by third-party large language models and may be inaccurate, incomplete, outdated, biased, or hallucinated.
• AI outputs are not professional advice. They do not substitute for the judgment of a licensed winemaker, food scientist, regulatory specialist, tax professional, accountant, or attorney.
• AI outputs are not a substitute for regulatory compliance review. You are solely responsible for verifying every figure, tax classification, date, and disclosure on any regulatory filing before submission — including TTB Form 5120.17 and any other federal, state, or local report.
• AI outputs may produce recommendations that, if followed without independent verification, could be unsafe, non-compliant, financially harmful, or contrary to applicable law.
• You will review, verify, and exercise independent professional judgment on every AI output before relying on it to make a decision, record production data, submit a filing, or take any other action.
• AI features may be updated, throttled, or withdrawn at any time, and may be unavailable for reasons outside our control (including outages or rate limits of third-party providers).

We disclaim all liability for any decision, action, omission, or reliance based on AI outputs. Section 14 (Limitation of liability) applies in full to all AI features.

7. Regulatory compliance is your responsibility

Vinni provides tools to help you organize production data and draft reports, including draft TTB Form 5120.17 figures. You are solely responsible for:

• The accuracy, completeness, and timeliness of every regulatory filing you submit.
• Holding all required permits, bonds, and licenses for your winery operations.
• Maintaining the records that applicable law requires you to maintain, independent of any records in the Service.
• Paying all excise, sales, income, and other taxes that apply to your business.
• Complying with food-safety, labeling, and any other laws or regulations that govern your production and sale of wine.

Nothing in the Service constitutes legal, tax, regulatory, or financial advice.

8. Beta features

Features clearly marked “Beta,” “Preview,” or similar (including the current TTB compliance features) are offered on an “as is” basis for evaluation. Beta features may change, contain bugs, produce inaccurate outputs, or be withdrawn at any time. You agree not to rely on Beta features for any production, compliance, tax, or legal decision without independent verification, and to report any issues to us so we can improve them.

9. Acceptable use

You will not:

• Use the Service to violate any law or the rights of others.
• Upload content that is unlawful, infringing, or defamatory.
• Attempt to gain unauthorized access to the Service, another customer's account, or the Service's underlying infrastructure.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the limited extent applicable law expressly permits.
• Scrape, crawl, or use automated means to access the Service in volumes that exceed normal business use or the rate limits disclosed in our documentation.
• Use the AI features to generate content that is illegal, harmful, deceptive, or designed to evade a regulator, auditor, or customer.
• Resell, sublicense, or share access to the Service with third parties outside your winery's authorized users.

10. Your data

You retain all rights in the data you submit to the Service (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely as needed to provide, secure, support, and improve the Service and to comply with law.

We process Customer Data in accordance with our Privacy Policy. You represent that you have all necessary rights to submit the Customer Data and that doing so does not violate any third party's rights.

You may export Customer Data from the Service at any reasonable time. After account termination, we may retain Customer Data for a commercially reasonable period for backup and legal-hold purposes, then delete it.

11. Our intellectual property

The Service, including all software, interfaces, designs, trademarks, and documentation, is owned by us and our licensors and is protected by intellectual property and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription. All rights not expressly granted are reserved.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, royalty-free license to use them without restriction or compensation.

12. Third-party services

The Service relies on third-party providers for hosting, database, email, payments, AI, and optional integrations (such as Square or Vinoshipper). Those providers operate under their own terms, and their availability is outside our control. We are not responsible for the acts or omissions of any third party, and an outage or failure of a third party may affect the Service.

13. Disclaimer of warranties

The service, including all ai features and beta features, is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, we and our suppliers disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and that the service will be uninterrupted, secure, or error-free.

Without limiting the foregoing, we do not warrant that ai outputs will be accurate, complete, or suitable for any purpose; that regulatory drafts generated by the service will be accepted by any authority; or that the service will prevent losses, errors, penalties, or business interruption.

14. Limitation of liability

To the maximum extent permitted by law, neither we nor our officers, directors, employees, agents, or suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost or corrupted data, business interruption, regulatory penalties, excise or tax assessments, product recalls, spoilage, or loss of goodwill — arising out of or related to these terms, the service, or your use of any ai output, even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or related to these terms or the service, whether in contract, tort (including negligence), strict liability, or otherwise, will not exceed the greater of (a) the fees you actually paid to us for the service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred us dollars (us$100).

The limitations in this Section 14 apply to the fullest extent permitted by law even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the limitations above apply only to the extent permitted.

15. Indemnification

You will defend, indemnify, and hold harmless us and our officers, directors, employees, and agents from and against any third-party claim, damage, loss, liability, cost, and expense (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, (c) any regulatory filing or business decision you make based on the Service or any AI output, or (d) any injury, illness, recall, or property damage arising from wine or other products you produce, sell, or distribute.

16. Termination

You may terminate your account at any time from your settings. We may suspend or terminate your account immediately if you materially breach these Terms, if your account is past-due, or if we reasonably believe continued access would harm other customers or third parties. Sections 10 (Your data), 11 (Our intellectual property), and 13–15 (Disclaimer of warranties, Limitation of liability, Indemnification) survive termination.

17. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, your only remedy is to stop using the Service and cancel your subscription.

18. Contact

Questions about these Terms, billing, or any other matter relating to the Service should be sent to hello@itsvinni.ai.

These Terms are provided for reference and should be reviewed by qualified counsel before use in production.